“Are you ready to begin the next level of digital content?”
In a scene in Batman Begins, Bruce Wayne, searching for training to master his fears, gives a symbolic blue flower to Henri Ducard (no spoilers). Bruce has been told that delivering this flower to the top of the mountain will enable him to find what he’s been looking for. Henri takes the flower and says, “To manipulate the fears in others, you must first master your own.” Then he asks, “Are you ready to begin?” Breathless, Bruce says, “I can barely stand.” With a powerful kick to the chest that knocks Bruce halfway across the room, Henri yells, “Death does not wait for you to be ready!”
How about you? Are you ready to begin?
Two weeks ago, Google Chairman Eric Schmidt was widely quoted as saying, “The Internet will disappear. There will be so many IP addresses … so many devices, sensors, things that you are wearing, things that you are interacting with that you won’t even sense it.”
Think we have a lot of interfaces to worry about now? What will it be like when we can deliver content intelligently and dynamically on your product packaging. What personal message will you deliver? That’s the real question, isn’t it?
Yeah, how’s that website redesign and CMS implementation coming along?
This week, Boris Kraft, the Chief Visionary Officer for open-source content-management provider Magnolia, wrote an article in CMSWire about how the Internet of Things (IoT) may change the entire idea of digital customer experiences. He notes that the consequences of bad digital experiences range from “comically misguided (such as bad personalization) to the genuinely life-threatening (such as providing incorrect location data at a critical point).”
I find all this fascinating.
Contemplating the storytelling opportunities and the differentiating, valuable experiences we could deliver to customers using the IoT opens up a new world of creative possibility.
But Boris is right to point out the darker possibilities as well. Let there be no doubt about the importance of content – and the importance of quickly preparing our businesses to be really, really good at creating, managing, publishing, and intelligently displaying our content to deliver valuable communication to our customers. If we don’t, our competition will.
As Henri says to Bruce with a swift kick to the gut, “Death is not considerate or fair. And make no mistake: here, you face death.”
Are you ready to begin?
My new book, Experiences: The 7th Era of Marketing, is due out in March, 2015. If you’re interested in more on why I think content-driven experiences will fundamentally change business strategy – I’d invite you to check out three free chapters of the book. You can also find out more about me at my web site.
Or, if you just need a smile, try this picture of my dog.
This article originally appeared on Linked-In Pulse.